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Client Occupancy Manager – Corporate Real Estate & Facilities, Ciena India – Gurgaon, India

March 23, 2014 | By

Job description
We are looking for a Specialist in Corporate Real Estate and Facility function who would be a single point of contact to Corporate Real Estate & Facilities department”s (CRE&F) internal customers for all services provided by CRE&F. Act as liaison between occupants and CRE&F service providers to ensure delivery of services per MSA. Communicate schedules, budget, delivery solutions for CRE&F services and provide on-site monitoring of service delivery and provide feedback to service providers for continuous improvement.

Desired Skills and Experience  Key Responsibilities

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Align CRE&F operations with customer objectives
Gather information from occupancy-at-large and key customers for all phases of the planning process (workplace and portfolio) including staffing plans, business development strategies, technology enhancement, and workforce mobility
Ensure prompt resolution of all customer- and property-related issues
Advocate for all CRE&F initiatives and strategies
Monitor capital projects
Monitor operating budget for all properties within area of responsibility
Monitor and drive occupancy metrics to target goals
Track overall service performance through established KPIs
Ensure all workplace solutions fall within master plan and workplace strategies
Manage India Client Prime position holder (CRE&F staff position)
Monitor Café services Operations in India Sites
Monitor Staff Transport solutions in India Sites

Key Relationships
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Building occupants including senior leadership on-site
CBRE and other Service providers to coordinate services and identify opportunities to improve service delivery
CRE&F staff
Landlord property managers as escalation point for general building services
Physical security
Infrastructure services including information technology, human resources, procurement, and accounting
Decision-Making Authority
Limited to adjustments to existing standards or delivery schedules
Decisions are constrained by annual budgets, project schedules, milestones, and methodologies
Decisions are reviewed for soundness but generally accepted
Problem-Solving Responsibility
Manages situations involving multiple business functions and infrastructure delivery groups involving unplanned growth, organization changes, and aggressive delivery schedules
Problems are solved within the context of overall strategic direction set by senior leadership and adhere to corporate standards and guidelines

Required Skills:
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Self-directed
Able to prepare and present proposals to management
Customer solutions oriented
Team player
Negotiation and conflict resolution skills
In depth knowledge of all MS Office applications (e.g. Excel, Word, PowerPoint, Access, Outlook and SharePoint).
Pertinent geographic Project Management experience to address complex business requirements utilizing Project Management software a plus.
Capacity to develop a clear understanding of the business needs and financial and business processes and translate them into relevant data queries to inform direction and strategy.
Proven ability to gather requirements from internal customers to understand the context and business needs driving requests.
Experienced working in a corporate real estate environment preferred.
Ability to multi-task, follow through and re-prioritize efficiently.
Ability to develop effective working relationships and communicate confidently and effectively both internally and externally with all levels of management, as well as suppliers and third-party consultants or agencies.
Excellent oral and written communication, organizational, and planning skills.
Excellent problem solving skills are critical.
Excellent interpersonal skills, ability to work independently but as a member of a team.
Excellent understanding of financial and business processes.

About this company
Ciena Corporation, the network specialist, offers leading network infrastructure solutions, intelligent software and a comprehensive services practice. With our deep expertise in optical, Ethernet, and network automation, we specialize in unlocking that potential. Ciena has established itself as a first-mover in practical innovations that change the way operators and enterprises compete.

Ciena’s customer base includes: two-thirds of the world’s largest service providers; global 2000 enterprises in finance, retail and healthcare; federal, state and local government agencies; and research and education institutions and consortia.
Ciena sells products and services across four segments: Converged Packet Optical, Packet Networking, Optical Transport, and Software & Services. Ciena’s product portfolio consists of Packet-Optical Transport, Packet-Optical Switching and Carrier Ethernet Solutions products. Key current platforms include the 6500 Packet-Optical Platform, 5430 Reconfigurable Switching System, CoreDirector, and the 4200 Advanced Services Platform. It also offers the Ciena One Control integrated network and service management software suite, consulting and support services, deployment services, maintenance and support services, spares and logistics management.
Our specialty is helping customers transition their networks for maximum value using innovative technology and market-driven solutions to address end-user demand. With expertise in optical, Ethernet and data networking, Ciena enables customers to deliver more services faster, lower the network cost base and improve the end-user experience.

Ciena serves more than 1,000 customers in over 60 countries. Its customer base comprises nearly two-thirds of the world’s largest telecom service providers, including the world’s largest mesh network and more than 2,000 global enterprises. With approximately 4,000 professionals working across the Americas, Asia, and Europe with more than half of Ciena’s research and development facilities outside of the United States.

Ciena India is the first core research and development (R&D) center in Asia of NASDAQ-listed networking solutions major Ciena Corporation. Operational since 2006 Ciena India conducts advanced R&D work, including new product development on optical transport, multiservice switching, access and network management for customers worldwide. Ciena India currently employs a sizeable number of Telecom R&D professionals with a constant eye on adding more talent. The Company provides a unique opportunity for India’s engineering professionals to build careers in emerging networking and communications technologies by giving them access to live multi-site R&D projects, complex live equipment deployment projects, sales and marketing avenues.

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