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DGM / GM – Handover & Facility Management Lodha Group – Mumbai Area, India

December 7, 2013 | By

Job description

DGM / GM – Handover & Facility Management


1. Project Closure & Handover


  • Drive project closure with Construction Management following intense quality control and testing procedures
  • Handover residential units to customers as per agreed possession timelines
  • Manage customer interactions and coordinate with internal departments to resolve customer issues/ escalations
  • Attend to flat owner grievances, and resolve customer issues during defect liability period
  • Coordinate with company Legal department for society formation and handover

2. FM operations


  • Manage FM operations for Residential sites with outsourced FM agencies
  • Negotiate vendor contracts with clear service level agreements
  • Ongoing monitoring and audit of vendors performance
  • Develop department budget and monitor its adherence\
  • Set up standard operating procedures and IT system to enhance effectiveness of FM operations


Desired Skills and Experience

  • Should possess leadership qualities and organizational skills that will enable him/her to grow and lead a team of professionals
  • A person with the highest level of personal integrity, and ability to work collaboratively with internal departments
  • Strong interpersonal and communication skills to manage customer interactions and escalations
  • Strong written and verbal communication skills to communicate key ideas to Directors / Board
  • Should be an adaptive and flexible person to adjust well in our fast paced and dynamic environment
  • Relevant FM experience in large properties

Interested candidates can also email their CV’s on monil.gala@lodhagroup.com

About this company

Lodha Group


We are the second largest employment generating sector and the fourth largest sector in terms of FDI inflows in the country (RE contribution to India”s GDP is 5% – 8%). Lodha Group is India’s premier real estate developer providing comprehensive residential and office space solutions across real estate categories and diverse consumer segments – from luxury residences in South Mumbai to large integrated townships in the suburbs, from thoughtfully designed office environments to private villa retreats. Today, we are developing in excess of 30 million sq. ft. of prime real estate, with over 30 projects in and around Mumbai, from Napean Sea Road to Dombivali with over Rs. 70,000 crores in development. We have further extended our promise of luxury living with successful projects in Hyderabad and Pune. We focus on branded realty, with a belief in developing and marketing our real estate projects as ‘branded products’ rather than commodities. We are India”s largest real estate company by sales worth 8700 crores in FY12-13. We aim to be the most profitable real estate company (achieve a sales turnover of Rs. 25,000 crores) and be amongst the top 10 Indian corporate by 2017. The group currently employs over 3000 associates and provides site based employment to over 25000 workers. One of our corporate values emphasizes on working with the best people, treating them well, expecting a lot and knowing that the rest will follow. We offer ideal opportunities to talented and result-oriented professionals. Working with us ensures comprehensive exposure to all the disciplines pertaining to the real estate industry. You are offered challenges and responsibilities early on the job, giving you the space and opportunities to innovate, learn and grow. At Lodha Group we do not just look at benefits and amenities to attract and retain our employees. We focus on a culture of trust and respect, and the ability of employees to contribute – and recognize such contribution – to the company’s success. Their hard work and innovation make it an honour to lead them. Not only do we attract top talent, but it has also been recognized for retaining talent and being an employer of choice. In 2012, we were recognized by Great Places to Work ® as one of the best 50 companies to work for in India.

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